Return & Refund Policy

1. Returns

Return Eligibility

You have 14 days from the date of delivery to return items that are:

• Unused and in their original packaging
• In the same condition as when you received them
• Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged by the customer
• Items without original packaging or tags
• Personalized or custom-made items
• Software, digital products, or downloadable content
• Items purchased more than 14 days ago

2. Return Process

To initiate a return:

1. Contact our customer service team at returns@miaelectronics.com or call (+250) 788-123-456
2. Provide your order number and reason for return
3. Receive a Return Authorization (RA) number
4. Package the item securely in its original packaging
5. Include the RA number and return form in the package
6. Ship the item back to our return address (provided with your RA number)

3. Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or we sent the wrong item. In such cases, we will provide a prepaid return shipping label.

We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

Processing Time

Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Refund Amount

You will receive a full refund of the purchase price, excluding:

• Original shipping costs (unless the item was defective or incorrect)
• Return shipping costs (unless we provided a prepaid label)

5. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or model, please return the original item for a refund and place a new order for the item you want.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Please provide photos of the defect or damage when contacting us to expedite the process.

7. Warranty Claims

Items covered under our 12-month warranty will be repaired or replaced at no cost if the defect is due to manufacturing issues. Warranty claims are separate from returns and follow our warranty policy.

8. Contact Us

For questions about returns or refunds, please contact us:

• Email: returns@miaelectronics.com
• Phone: (+250) 788-123-456
• Address: KG 7 Ave, Kigali, Rwanda